Policies

Cancellations

Eligibility:
To qualify for a made to order cancellation, all requests must be submitted within 24 hours after placing the order.

Getting Started:

  1. Please email us the order number at the following link: https://www.tetramode.com/pages/help

Requests Made After 24 Hours:

  1. We will make every effort to accommodate your request to cancel the order. In most cases, if your order hasn't entered our production line, we can cancel it at no additional cost to you.
  2. If your order has progressed to the production line, the customer is responsible for adhering to our refund policy outlined at the top of this document if they wish to receive a refund. There is a 15% Cancellation Fee after 24hrs. No exceptions.

Additional Information:

  1. Refunds approved due to cancellations may take up to 3-5 business days to reflect on your bank statement.

Defective & Incorrect Item

In the unlikely event that you receive a defective or incorrect item in your order, worry not! We are committed to replacing it at no extra cost, ensuring your satisfaction.

Getting Started:

  1. Please reach out to us by emailing at www.tetramode.com/pages/contact, explaining the situation and specifying your preference for a replacement.

Eligibility:

  1. To facilitate a smooth replacement process, customers are kindly asked to provide evidence supporting their request. We appreciate your understanding.

Returning the Item:

  1. You have the option to either keep the item or return it. If you choose to return it, inform us, and we will promptly provide you with a pre-paid shipping label.
  2. Recognizing the inconvenience, we want to make things right by offering a $15 gift card for your next purchase.

Replacements:

  1. Upon approval of the submitted evidence, your replacement order will be promptly placed. Please anticipate up to 5 business days for the issuance of new tracking information. Your satisfaction is our priority!

Exchanges

Eligibility:

  1. All items must be unused/unworn (except to try on). Please see Additional Info at the bottom for instructions regarding orders with multiple items.
  2. All items must have the original packaging.
  3. All items must be free of foreign smells.
  4. All items must be free of defects not caused by our error.
  5. The request must be received within 7 days of when the item was marked as delivered.
  6. Exchanges are postmarked within 10 days of authorization.

Getting Started:
Please ensure you have your order number and the email address used to place the order. Visit the following link https://tetramode.myreturnscenter.com/.

Shipping Your Exchange:

  1. Customers are responsible for shipping costs (Non-Refundable).
  2. Write your RMA# on the outside of the package.
  3. Enter the tracking number of your exchange on the returns portal (exchanges will not be issued without proof of delivery). Not having a tracking number accessible may cause substantial delays.

Receiving Your Exchange:

  1. If your exchange is eligible, we will process it free of charge.
  2. If your exchange is denied, you will receive an email stating why, along with further instructions.

Additional Info:

We are not responsible for wrong addresses given at the time of the order or lost/stolen packages. No Exceptions. If your order is lost, visit www.tetramode.com/pages/help for proper assistance.

If you ordered multiple designs of the same garment type and wish to exchange all of them, all but one product can be opened to be eligible for the even exchange policy. If your exchange is sent to us and multiple designs of the same garment type have been opened, your request will be rejected.

For exchanges that miss one or more of the above eligibility requirements, we offer a secondary program called Fusion.

Fusion Program

Eligibility:

  1. All items must have been unused/unworn (except to try on).
  2. All items must be free of foreign smells.
  3. All items must be free of defects not caused by our error.
  4. We must receive a request within 8 - 14 days after the item(s) has been marked as delivered.
  5. Items must be postmarked within 7 days of approval into the Fusion Program.

Getting Started:

  1. Ensure you have your order number and the email address used to place the order. Email us at https://www.tetramode.com/pages/help to request eligibility review for the Fusion program.

Shipping Your Order:

  1. Customers are responsible for shipping costs (Non-Refundable).
  2. Write "RMA Exception" on the outside of the package.
  3. Email us the tracking number of your package; we cannot offer the benefits of this program without proof of delivery.

Receiving Your Order:

  1. If your order meets the eligible requirements for Fusion, you will receive a gift card - 15% of the total retail value of the purchase for each item received.

Additional Info:

  1. In the Fusion program, we offer an additional 14-day grace period for items received after 31 days. Items received after 31-45 days are subject to a 25% deduction fee of the retail value. After 45 days, we are unable to assist you with your purchase. No Exceptions.

Privacy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at tetramode@gmail.com or mailing us at:
Blissings!
134 Maine Rd Plattsburgh New York US 12903

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at tetramode@gmail.com or by mail at
Blissings!
[Re: Privacy Compliance Officer]
134 Maine Rd Plattsburgh New York US 12903

Refunds

Eligibility:

  1. All items must be unused/unworn (except to try on). Please refer to Additional Info at the bottom for instructions regarding orders with multiple items.
  2. All items must have the original packaging.
  3. All items must be free of foreign smells.
  4. All items must be free of defects not caused by our error.
  5. The request must be received within 7 days of when the item was marked as delivered.
  6. Exchanges are postmarked within 10 days of authorization.

Getting Started:

  1. Please ensure you have your order number and the email address used to place the order. Visit the following link https://tetramode.myreturnscenter.com/.

Shipping Your Order:

  1. Customers are responsible for shipping costs (Non-Refundable).
  2. Write your RMA# on the outside of the package.
  3. Enter the tracking number of your exchange on the returns portal (exchanges will not be issued without proof of delivery). Not having a tracking number accessible may cause substantial delays.

Receiving Your Package:

  1. If your package meets the eligible requirements for a refund, you will receive your money on the last calendar day of the month when the item(s) was marked as received.
  2. If your package is rejected, you will receive an email stating why and including further instructions.

Additional Info:

  1. We are not responsible for wrong addresses given at the time of the order or lost/stolen packages. No Exceptions. If your order is lost, visit www.tetramode.com/pages/help for proper assistance.
  2. All Refunds are subject to a non-refundable 15% service fee of the value paid (price after discounts).
  3. If you ordered multiple designs of the same garment type and wish to exchange all of them, all but one product can be opened to be eligible for the even exchange policy. If your exchange is sent to us and multiple designs of the same garment type have been opened, your request will be rejected.
  4. For refunds that miss one or more of the above eligibility requirements, we offer a secondary program called Fusion.

Discounts

Section 1: How to Use Discount Codes

Getting discounts at Tetramode is a breeze! Just copy the code and paste it at the end of your checkout. Look for the "Order Summary" section, paste the code there, and hit the "Apply" button. Voila! Your savings will be calculated automatically.

Section 2: Dealing with Multiple Offers

Got more than one discount offer? No problem! We only accept one per order. If you have extras, simply remove the one you don't want by clicking the "x" button. This will let you add a new discount code.

Section 3: The Free Shipping Deal

If you snag our free shipping offer, remember, it counts as one discount
code per order. So, if you unlocked free shipping, you'll need to
decide which promo you'd like to use.

Section 4: Oops! Forgot to Apply a Discount?

Uh-oh, forgot to apply your discount before placing your order? Don't fret! We don't accept discount codes after purchases are made but send us a message and we'll see what we can do for you! We will at least hook you up with a gift card for savings on your next purchase.

Section 5: Using Gift Cards and Discounts Together

Good news! You can combine gift card codes with discounts. Just treat your gift card like cash, enter the code at checkout, and hit apply. Easy peasy!

Section 6: More About Discount Codes

Remember, discount codes aren't mandatory, but they're a sweet bonus. We might need to change or end a discount early, but don't worry, we'll always keep you in the loop. By using a discount, you're agreeing to our terms and agreements, so make sure to give them a read.

Shipping

We want to assure you that we care deeply about your orders and are committed to transparency:

  1. We kindly advise that we aren't held responsible for packages lost or stolen.
  2. In the rare occurrence of a delivery to the wrong address, our responsibility is limited.
  3. It's important to note that if the wrong address was supplied during order placement, we appreciate your understanding that we can only work with the information provided.

We value open communication and collaboration with our customers:

  1. We encourage you to actively track your orders.
  2. In the event of any address changes, please notify us promptly via our messaging platform: https://www.tetramode.com/pages/help.
  3. While we'll do our best to catch address changes, once items reach the shipping department, we entrust you with the responsibility to liaise with the postal carrier for any rerouting.

It's part of our shared responsibility to ensure a smooth delivery process:

  1. If an order is returned to us, a redelivery fee will be charged to resend the item to the correct address.

For our valued international customers:

  1. Any international items returned to us due to failed deliveries will incur a $35 inconvenience fee, which must be paid by the customer before redelivery.
  2. Please be aware that we are not responsible for any customs/duty taxes imposed by your government/country.

Resources:

  1. For your convenience, we have provided detailed information and helpful links to assist you in relocating your package in the unfortunate event of loss, theft, or misdelivery. Find more information at https://www.tetramode.com/pages/help. Your satisfaction remains our top priority.

Terms of Service

We take pride in what we sell and your satisfaction and feedback is very important to our evolution. We want your buying experience to be pleasurable, if for any reason you are not 100% satisfied with your order please notify us within 7 days of receiving your order and we will gladly issue you a refund as outlined through our Refund policy. Please read our Terms of Service below:

1) ELIGIBILITY a.) All items must be unused/unworn (except to try on) See clause Additional Info for instructions regarding orders with multiple items. b.) All items must have original packaging c.) All items must be free of foreign smells d.) All items must be free of defects not caused by our error. e.) We have received the request within 7 days of when the item was marked as delivered. f.) Exchanges are post-marked within 10 days of authorization 2) GETTING STARTED a.) Please make sure you have your order # + email address used to place the order and visit the following link https://tetramode.myreturnscenter.com/ 3) SHIPPING YOUR ORDER a.) Customer pays shipping (Non-Refundable) b.) Be sure to write your RMA# on the outside of the package c.) Enter the tracking # of your refund on the returns portal (exchanges will not be issued without proof of delivery), not having a tracking# accessible may cause substantial delays 4) RECEIVING YOUR PACKAGE a.) If your package meets the eligible requirements for a refund you will receive your money on the last calendar day of the month of when the item(s) was marked as received. b.) If your package is rejected you will receive an email stating why and will include further instructions. 5) ADDITIONAL INFO a.) We are not responsible for wrong addresses being given at time of the order or lost/stolen packages. No Exceptions. If your order is lost visit www.tetramode.com/pages/help for proper assistance. b.) All Refunds are subject to a non-refundable 15% service fee of value paid (price after discounts) c.) If you ordered multiple designs of the same garment type and wish to receive a refund on all of them, all but one product can be opened to be eligible for the refund policy. If your package is sent to us and multiple designs of the same garment type has been opened. Your refund request will be rejected. d.) For refunds that miss one or more of the above eligibility requirements, we offer a secondary program called Fusion. 6) CANCELLATIONS a.)To be eligible for an order cancellation all requests must be made within 24 hrs after the order is placed. Cancellations after 24hrs are subject to a 15% Fee b.) Please email us the order # at the following link https://www.tetramode.com/pages/help c.) We will naturally do our very best to cancel your order, in most cases if your order hasn't made it to our production line we are able to cancel your order at no extra cost to you. d.) Refunds that are approved due to cancellations may take up to 3-5 Business days to reflect on your bank statement. 7) DISCOUNTS a) We are unable to apply discounts after purchases have been made. however Tetramode reserves the right at their discretion to apply the discount code in the form of store credit under special circumstances. b) Discounts are non-transferable. c) Discount codes cannot be combined 8) DEFECTIVE ITEMS a) Refunds or Replacements are issued at no cost to the customer if you receive any item(s) that is defective or is received in error. 9) OTHER RIGHTS & WARRANTIES a) We are not responsible for Wrong Addresses being given at time of the Order. Orders that are returned to us due to wrong addresses being submitted at the time of the order will be charged a $35 Return Service Fee and the customer will be responsible for paying the return shipping fee + other additional shipping costs prior to us returning the merchandise back to the customer, No Exceptions. b) We are not responsible for lost packages. c) Face Masks, Neck Gaiters, Underwear and Bikini Bottoms are not eligible for Store Credit or Refunds due to sanitation reasons 10) INTELLECTUAL PROPERTY a) All art sold on Tetramode is the sole ownership of Samuel Farrand, at no point whatsoever shall the art printed on Tetramode's products be reproduced in any manner whatsoever b) Artwork reproduced without the written consent of Samuel Farrand will be punishable in a court of law and tried to the fullest extent for Copyright Infringement & Intellectual Property violations. 11) CONCLUSION: By purchasing from Tetramode you are agreeing to these Terms of Service

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.