Frequently Asked Questions
Ordering
How long do orders take?
How long do orders take?
Orders usually ship in 7-11 days (U.S.) or up to 14 days (International). You'll get a tracking email once it's on the way.
Do you offer expedited shipping?
Do you offer expedited shipping?
Not at this time—everything’s made on demand, so please plan ahead.
What if my order gets lost?
What if my order gets lost?
Use your tracking link to file a claim with the carrier. We’re happy to help you with info if needed.
How do I track my order?
How do I track my order?
Once your order has shipped you can track your order on the tracking page located here.
How do I check the status of my order?
How do I check the status of my order?
You can check the status of your order by visiting this page.
Do you accept cancellations?
Do you accept cancellations?
Yes—within 24 hours. Message us with your order number.
Returns
What’s your return/refund policy?
What’s your return/refund policy?
30-day exchanges. 7-day refunds. Items must be unwashed and scent-free.
Start here: tetramode.myreturnscenter.com
Where do I send my return?
Where do I send my return?
Use our Returns Center: tetramode.returnscenter.com
Product Info
Where are your clothes made?
Where are your clothes made?
Most items are made right here in the US —cut, sewn, and printed locally.
Care instructions?
Care instructions?
Cold wash, inside out. Skip the iron. Hang or tumble dry low.
What does UV Reactive mean?
What does UV Reactive mean?
Some pieces glow under UV/RGB light—great for festivals.
Tracking
How do I track my order?
How do I track my order?
You'll get a tracking email. Or check here: tetramode.aftership.com