Eligibility:
To qualify for an order cancellation, all requests must be submitted within 24 hours after placing the order.

Getting Started:

1. Please email us the order number at the following link: https://www.tetramode.com/pages/help

Requests Made After 24 Hours:

1. We will make every effort to accommodate your request to cancel the order. In most cases, if your order hasn't entered our production line, we can cancel it at no additional cost to you.
2. If your order has progressed to the production line, the customer is responsible for adhering to our refund policy outlined at the top of this document if they wish to receive a refund. No exceptions.

Additional Information:

1. Refunds approved due to cancellations may take up to 3-5 business days to reflect on your bank statement.

In the unlikely event that you receive a defective or incorrect item in your order, worry not! We are committed to replacing it at no extra cost, ensuring your satisfaction.

Getting Started:

1. Please reach out to us by emailing at www.tetramode.com/pages/contact, explaining the situation and specifying your preference for a replacement.

Eligibility:

1. To facilitate a smooth replacement process, customers are kindly asked to provide evidence supporting their request. We appreciate your understanding.

Returning the Item:

1. You have the option to either keep the item or return it. If you choose to return it, inform us, and we will promptly provide you with a pre-paid shipping label.
2. Recognizing the inconvenience, we want to make things right by offering a $15 gift card for your next purchase.

Replacements:

1. Upon approval of the submitted evidence, your replacement order will be promptly placed. Please anticipate up to 5 business days for the issuance of new tracking information. Your satisfaction is our priority!

Eligibility:

1. All items must be unused/unworn (except to try on). Please see Additional Info at the bottom for instructions regarding orders with multiple items.
2. All items must have the original packaging.
3. All items must be free of foreign smells.
4. All items must be free of defects not caused by our error.
5. The request must be received within 7 days of when the item was marked as delivered.
6. Exchanges are postmarked within 10 days of authorization.

Getting Started:
Please ensure you have your order number and the email address used to place the order. Visit the following link https://tetramode.myreturnscenter.com/.

Shipping Your Exchange:

1. Customers are responsible for shipping costs (Non-Refundable).
2. Write your RMA# on the outside of the package.
3. Enter the tracking number of your exchange on the returns portal (exchanges will not be issued without proof of delivery). Not having a tracking number accessible may cause substantial delays.

Receiving Your Exchange:

1. If your exchange is eligible, we will process it free of charge.
2. If your exchange is denied, you will receive an email stating why, along with further instructions.

Additional Info:

We are not responsible for wrong addresses given at the time of the order or lost/stolen packages. No Exceptions. If your order is lost, visit www.tetramode.com/pages/help for proper assistance.

If you ordered multiple designs of the same garment type and wish to exchange all of them, all but one product can be opened to be eligible for the even exchange policy. If your exchange is sent to us and multiple designs of the same garment type have been opened, your request will be rejected.

For exchanges that miss one or more of the above eligibility requirements, we offer a secondary program called Fusion.

Eligibility:

1. All items must have been unused/unworn (except to try on).
2. All items must be free of foreign smells.
3. All items must be free of defects not caused by our error.
4. We must receive a request within 8 - 14 days after the item(s) has been marked as delivered.
5. Items must be postmarked within 7 days of approval into the Fusion Program.

Getting Started:

1. Ensure you have your order number and the email address used to place the order. Email us at https://www.tetramode.com/pages/help to request eligibility review for the Fusion program.

Shipping Your Order:

1. Customers are responsible for shipping costs (Non-Refundable).
2. Write "RMA Exception" on the outside of the package.
3. Email us the tracking number of your package; we cannot offer the benefits of this program without proof of delivery.

Receiving Your Order:

1. If your order meets the eligible requirements for Fusion, you will receive a gift card - 15% of the total retail value of the purchase for each item received.

Additional Info:

1. In the Fusion program, we offer an additional 14-day grace period for items received after 31 days. Items received after 31-45 days are subject to a 25% deduction fee of the retail value. After 45 days, we are unable to assist you with your purchase. No Exceptions.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our
store, as part of the buying and selling process, we collect the
personal information you give us such as your name, address and email
address.
When you browse our
store, we also automatically receive your computer’s internet protocol
(IP) address in order to provide us with information that helps us learn
about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When
you provide us with personal information to complete a transaction,
verify your credit card, place an order, arrange for a delivery or
return a purchase, we imply that you consent to our collecting it and
using it for that specific reason only.
If
we ask for your personal information for a secondary reason, like
marketing, we will either ask you directly for your expressed consent,
or provide you with an opportunity to say no.

How do I withdraw my consent?
If
after you opt-in, you change your mind, you may withdraw your consent
for us to contact you, for the continued collection, use or disclosure
of your information, at anytime, by contacting us at tetramode@gmail.com
or mailing us at:
Blissings!
134 Maine Rd Plattsburgh New York US 12903

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc.
They provide us with the online e-commerce platform that allows us to
sell our products and services to you.
Your
data is stored through Shopify’s data storage, databases and the
general Shopify application. They store your data on a secure server
behind a firewall.

Payment:
If
you choose a direct payment gateway to complete your purchase, then
Shopify stores your credit card data. It is encrypted through the
Payment Card Industry Data Security Standard (PCI-DSS). Your purchase
transaction data is stored only as long as is necessary to complete your
purchase transaction. After that is complete, your purchase transaction
information is deleted.
All
direct payment gateways adhere to the standards set by PCI-DSS as
managed by the PCI Security Standards Council, which is a joint effort
of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For
more insight, you may also want to read Shopify’s Terms of Service
(https://www.shopify.com/legal/terms) or Privacy Statement
(https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers
used by us will only collect, use and disclose your information to the
extent necessary to allow them to perform the services they provide to
us.
However, certain third-party
service providers, such as payment gateways and other payment
transaction processors, have their own privacy policies in respect to
the information we are required to provide to them for your
purchase-related transactions.
For
these providers, we recommend that you read their privacy policies so
you can understand the manner in which your personal information will be
handled by these providers.
In
particular, remember that certain providers may be located in or have
facilities that are located a different jurisdiction than either you or
us. So if you elect to proceed with a transaction that involves the
services of a third-party service provider, then your information may
become subject to the laws of the jurisdiction(s) in which that service
provider or its facilities are located.
As
an example, if you are located in Canada and your transaction is
processed by a payment gateway located in the United States, then your
personal information used in completing that transaction may be subject
to disclosure under United States legislation, including the Patriot
Act.
Once you leave our store’s
website or are redirected to a third-party website or application, you
are no longer governed by this Privacy Policy or our website’s Terms of
Service.

Links
When
you click on links on our store, they may direct you away from our
site. We are not responsible for the privacy practices of other sites
and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY

To protect your personal information,
we take reasonable precautions and follow industry best practices to
make sure it is not inappropriately lost, misused, accessed, disclosed,
altered or destroyed.
If you
provide us with your credit card information, the information is
encrypted using secure socket layer technology (SSL) and stored with a
AES-256 encryption. Although no method of transmission over the Internet
or electronic storage is 100% secure, we follow all PCI-DSS
requirements and implement additional generally accepted industry
standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use.
We’ve listed them here so you that you can choose if you want to opt-out
of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit,
no data held, Persistent for 30 minutes from the last visit, Used by
our website provider’s internal stats tracker to record the number of
visits
_shopify_uniq, no data
held, expires midnight (relative to the visitor) of the next day, Counts
the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest,
unique token, indefinite If the shop has a password, this is used to
determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

SECTION 8 - AGE OF CONSENT

By using this site, you represent that
you are at least the age of majority in your state or province of
residence, or that you are the age of majority in your state or province
of residence and you have given us your consent to allow any of your
minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this
privacy policy at any time, so please review it frequently. Changes and
clarifications will take effect immediately upon their posting on the
website. If we make material changes to this policy, we will notify you
here that it has been updated, so that you are aware of what information
we collect, how we use it, and under what circumstances, if any, we use
and/or disclose it.
If our
store is acquired or merged with another company, your information may
be transferred to the new owners so that we may continue to sell
products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct,
amend or delete any personal information we have about you, register a
complaint, or simply want more information contact our Privacy
Compliance Officer at tetramode@gmail.com or by mail at
Blissings!
[Re: Privacy Compliance Officer]
134 Maine Rd Plattsburgh New York US 12903

Eligibility:

1. All items must be unused/unworn (except to try on). Please refer to Additional Info at the bottom for instructions regarding orders with multiple items.
2. All items must have the original packaging.
3. All items must be free of foreign smells.
4. All items must be free of defects not caused by our error.
5. The request must be received within 7 days of when the item was marked as delivered.
6. Exchanges are postmarked within 10 days of authorization.

Getting Started:

1. Please ensure you have your order number and the email address used to place the order. Visit the following link https://tetramode.myreturnscenter.com/.

Shipping Your Order:

1. Customers are responsible for shipping costs (Non-Refundable).
2. Write your RMA# on the outside of the package.
3. Enter the tracking number of your exchange on the returns portal (exchanges will not be issued without proof of delivery). Not having a tracking number accessible may cause substantial delays.

Receiving Your Package:

1. If your package meets the eligible requirements for a refund, you will receive your money on the last calendar day of the month when the item(s) was marked as received.
2. If your package is rejected, you will receive an email stating why and including further instructions.

Additional Info:

1. We are not responsible for wrong addresses given at the time of the order or lost/stolen packages. No Exceptions. If your order is lost, visit www.tetramode.com/pages/help for proper assistance.
2. All Refunds are subject to a non-refundable 15% service fee of the value paid (price after discounts).
3. If you ordered multiple designs of the same garment type and wish to exchange all of them, all but one product can be opened to be eligible for the even exchange policy. If your exchange is sent to us and multiple designs of the same garment type have been opened, your request will be rejected.
4. For refunds that miss one or more of the above eligibility requirements, we offer a secondary program called Fusion.

We want to assure you that we care deeply about your orders and are committed to transparency:

1. We kindly advise that we aren't held responsible for packages lost or stolen.
2. In the rare occurrence of a delivery to the wrong address, our responsibility is limited.
3. It's important to note that if the wrong address was supplied during order placement, we appreciate your understanding that we can only work with the information provided.

We value open communication and collaboration with our customers:

1. We encourage you to actively track your orders.
2. In the event of any address changes, please notify us promptly via our messaging platform: https://www.tetramode.com/pages/help.
3. While we'll do our best to catch address changes, once items reach the shipping department, we entrust you with the responsibility to liaise with the postal carrier for any rerouting.

It's part of our shared responsibility to ensure a smooth delivery process:

1. If an order is returned to us, a redelivery fee will be charged to resend the item to the correct address.

For our valued international customers:

1. Any international items returned to us due to failed deliveries will incur a $35 inconvenience fee, which must be paid by the customer before redelivery.
2. Please be aware that we are not responsible for any customs/duty taxes imposed by your government/country.

Resources:

1. For your convenience, we have provided detailed information and helpful links to assist you in relocating your package in the unfortunate event of loss, theft, or misdelivery. Find more information at https://www.tetramode.com/pages/help. Your satisfaction remains our top priority.

We take pride in what we sell and your satisfaction and feedback is
very important to our evolution. We want your buying experience to be
pleasurable, if for any reason you are not 100% satisfied with your
order please notify us within 7 days of receiving your order and we will
gladly issue you a refund as outlined through our Refund policy. Please
read our Terms of Service below:

1) ELIGIBILITY a.) All items must be unused/unworn (except to try on)
See clause Additional Info for instructions regarding orders with
multiple items. b.) All items must have original packaging c.) All items
must be free of foreign smells d.) All items must be free of defects
not caused by our error. e.) We have received the request within 7 days
of when the item was marked as delivered. f.) Exchanges are post-marked
within 10 days of authorization 2) GETTING STARTED a.) Please make sure
you have your order # + email address used to place the order and visit
the following link https://tetramode.myreturnscenter.com/ 3) SHIPPING
YOUR ORDER a.) Customer pays shipping (Non-Refundable) b.) Be sure to
write your RMA# on the outside of the package c.) Enter the tracking #
of your refund on the returns portal (exchanges will not be issued
without proof of delivery), not having a tracking# accessible may cause
substantial delays 4) RECEIVING YOUR PACKAGE a.) If your package meets
the eligible requirements for a refund you will receive your money on
the last calendar day of the month of when the item(s) was marked as
received. b.) If your package is rejected you will receive an email
stating why and will include further instructions. 5) ADDITIONAL INFO
a.) We are not responsible for wrong addresses being given at time of
the order or lost/stolen packages. No Exceptions. If your order is lost
visit www.tetramode.com/pages/help for proper assistance. b.) All
Refunds are subject to a non-refundable 15% service fee of value paid
(price after discounts) c.) If you ordered multiple designs of the same
garment type and wish to receive a refund on all of them, all but one
product can be opened to be eligible for the refund policy. If your
package is sent to us and multiple designs of the same garment type has
been opened. Your refund request will be rejected. d.) For refunds that
miss one or more of the above eligibility requirements, we offer a
secondary program called Fusion. 6) CANCELLATIONS a.)To be eligible for
an order cancellation all requests must be made within 24 hrs after the
order is placed. b.) Please email us the order # at the following link
https://www.tetramode.com/pages/help c.) We will naturally do our very
best to cancel your order, in most cases if your order hasn't made it to
our production line we are able to cancel your order at no extra cost
to you. d.) In the event your order has hit the production line the
customer is responsible for following through with our refund policy
located at the top of this document if they wish to get their money
back. No Exceptions e.) Refunds that are approved due to cancellations
may take up to 3-5 Business days to reflect on your bank statement. 7)
DISCOUNTS a) We are unable to apply discounts after purchases have been
made. however Tetramode reserves the right at their discretion to apply
the discount code in the form of store credit under special
circumstances. b) Discounts are non-transferable. c) Discount codes
cannot be combined 8) DEFECTIVE ITEMS a) Refunds or Replacements are
issued at no cost to the customer if you receive any item(s) that is
defective or is received in error. 9) OTHER RIGHTS & WARRANTIES a)
We are not responsible for Wrong Addresses being given at time of the
Order. Orders that are returned to us due to wrong addresses being
submitted at the time of the order will be charged a $35 Return Service
Fee and the customer will be responsible for paying the return shipping
fee + other additional shipping costs prior to us returning the
merchandise back to the customer, No Exceptions. b) We are not
responsible for lost packages. c) Face Masks, Neck Gaiters, Underwear
and Bikini Bottoms are not eligible for Store Credit or Refunds due to
sanitation reasons 10) INTELLECTUAL PROPERTY a) All art sold on
Tetramode is the sole ownership of Samuel Farrand, at no point
whatsoever shall the art printed on Tetramode's products be reproduced
in any manner whatsoever b) Artwork reproduced without the written
consent of Samuel Farrand will be punishable in a court of law and tried
to the fullest extent for Copyright Infringement & Intellectual
Property violations. 11) CONCLUSION: By purchasing from Tetramode you
are agreeing to these Terms of Service