How Do I Find my Size?

Discover the perfect fit with our size charts, conveniently located on the product page just below the product title. Alternatively, you can find them here.

What If I Ordered the Wrong Size?

If you've ordered the wrong size, no need to worry! You can easily exchange it for the correct size by visiting our returns center at the following link: https://www.tetramode.com/pages/help.


How Long Do Orders Take?

We love keeping our customers informed about estimated delivery times. For Domestic Orders, we recommend allowing approximately 2-3 weeks, while for International Orders, please anticipate around 3-4 weeks. Please keep in mind that these timeframes are approximate and may vary depending on the current order volume. It's noteworthy that receiving your order in less than a week is not uncommon.

During peak buying seasons—Memorial Day to Labor Day and Mid-November to January 7th—these wait times may be extended. We kindly ask you to consider this when placing your order. Rest assured, we will notify you via email once your order is ready to ship.

Do You Offer Expedited Shipping

Regrettably, due to our made-on-demand process, we are unable to offer expedited shipping. If you are ordering for a specific event, we kindly ask that you plan accordingly.

My Order Got Lost in Delivery

In the unfortunate event of a lost package, you will need to file a claim with the postal carrier. Our responsibility extends to supplying the tracking number, allowing you to monitor its progress. A tracking email is automatically sent when your item is shipped, and we kindly ask customers to keep a vigilant eye on it to prevent misdelivery.

It's important to note that we ship to the address provided during the order placement, and this is an automated process. We cannot be held responsible for any inaccuracies in the shipping information provided. For more information and resources, please visit www.tetramode.com/pages/help.

What Countries Do You Ship to?

If you have a local post office, it means we can ship to you!

Returns and Refunds

What is your Return Policy?

Enjoy a 31-day window for exchanges and a 7-day period for refunds. For more detailed information, please visit: https://www.tetramode.com/pages/help.

Where Do I Send My Return?

To process all returns, please utilize our automated Returns Center at the following link: https://tetramode.returnscenter.com/. For additional information on returns, kindly visit our Returns page here: https://www.tetramode.com/pages/help.

Manufacturing & Materials

How Are Your Clothes Made

All textile items are produced on demand. Once you place your order, we input the details into our database. The item is then printed and cut, prepared for our skilled sewers in California to stitch it together. All sewing operations occur in California. The order proceeds to our Quality Control department for a pre-shipment inspection. After successfully passing the QC process, it transfers to our shipping department for final preparations and dispatch toward its ultimate delivery.

Once the package is handed over to the carrier, you can expect a delivery period of up to 5 business days for domestic orders.

Where are Your Clothes Made

All of our apparel is crafted in Los Angeles, California, showcasing our commitment to quality and local production. Additionally, our polyester textile blends are exclusively produced from recycled plastic bottles, emphasizing our dedication to sustainability.

What are the Care Instructions For My Clothes?

For optimal care, we recommend washing your apparel in cold water, inside out. It is advisable to tumble dry on low heat or air dry. Avoid using hot water or an iron, as they may cause permanent damage to the fabric. Certain textiles, such as finely woven ones like wool, may develop fabric pills. To maintain a fresh appearance, we suggest using a depiller once a month. Over time, the occurrence of fabric pills will diminish, and depilling will no longer be necessary.

Tracking & Delivery

How Do I Track my Order

We provide tracking information on a daily basis, so there's no need to reach out to request it. Upon receiving the tracking information, you can monitor the status by visiting our Automated Tracking Page, accessible here: https://www.tetramode.com/pages/help.

General Inquiries

What if I want to speak to someone?

We're eager to hear from you! Feel free to reach out with any questions, concerns, or feedback. We commit to responding within 48 hours. Please keep in mind that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.