New Update: 8/22/25

New Orders

All orders placed after July 13th are shipping on schedule within 10 business days through our new production partner.

Legacy Order Backlog

Orders placed between May 1st – July 13th were impacted by the collapse of our previous manufacturer, combined with ongoing chargeback holds. These are what we call our Legacy Order Backlog. They are being resolved gradually as resources free up.

We understand how frustrating this has been for those affected. Please know:

• No one has been forgotten.
  
• Every order in the backlog will be fulfilled.
  
• Updates will continue to be posted here until the backlog is completely cleared.
  

We appreciate your patience while we close this chapter and move forward stronger. 🗝️


July 07/22/25

On behalf of the entire Tetramode team, I want to directly address the order delays that occurred between May through July, personally apologize for the frustration & inconvenience this has caused and explain exactly what happened. In May, our longtime manufacturing partner, Through6, abruptly relocated their operations from the U.S. to Mexico. We were given only 20 days' notice.

This disruption didn’t just affect Tetramode. It impacted other independent brands, artists, and businesses who also relied on Through6 for fulfillment. Many experienced similar issues with delays, incomplete shipments, and operational breakdowns. It was a large-scale failure that caused major setbacks across the creative apparel space.

Despite being charged for production, a large number of orders were either never fulfilled, significantly delayed, or shipped incomplete. The handful of orders that did ship took far longer than promised.

Throughout this time, we were repeatedly assured that operations would return to normal and that disruptions would be minimal. Based on those assurances, we adjusted our entire product catalog, built over 8 years, to align with their new inventory structure to avoid delays for our customers. That trust was misplaced. Communication became inconsistent, timelines shifted without warning, and customers were left waiting.

After weeks of chasing answers and receiving little to no resolution, we made the hard decision to cut ties with Through6 and migrate our entire production catalog to a new partner, one of the largest and most reliable manufacturers in the United States. We were fully operational again within two weeks.

We have filed chargebacks for the unfulfilled orders and are working through the financial damage caused by the breakdown in service. More importantly, we are doing everything possible to make it right for you.

Here is how we are resolving it

• We have moved all production to a new U.S.-based partner with dependable 7 to 11 day turnaround times

• Affected customers will receive store credit or a full refund

• Our full catalog is back online with improved quality, better consistency, and new designs we are proud of

If you were affected by this, please fill out the form at the bottom of this page so we can take care of you directly.

This situation hit us hard, financially, operationally, and emotionally. It is not easy to say a partner we trusted for nearly a decade let us down like this, but it is the truth. And if there is one thing we owe you, it is the truth.

Tetramode has always been built on creativity, integrity, and community. This chapter tested that foundation, but we are still here, stronger and more focused than ever. Thank you for standing by us.

With respect and determination,
Samuel Farrand
Founder, Tetramode