Terms of Service
We take pride in what we sell and your satisfaction and feedback is very important to our evolution. We want your buying experience to be pleasurable, if for any reason you are not 100% satisfied with your order we will gladly issue you a refund or store credit. Please Read our Terms of Service Below:
1) ELIGIBILITY a) All items must be Unused/Unworn b) All items must be In Original Packaging c) All items must be Free of Foreign Smells d) All items must be Free of Defects not caused by our error. e) We have received the request within 7 days of when the item was marked as delivered. 2) SHIPPING YOUR RETURN a) For Store Credit Item(s) must be post-marked within 31 Days of Authorization, for Refunds Items(s) must be post-marked within 7 Days of Authorization. b) Customer Pays Shipping (Non-Refundable) c) RMA# is written on the Outside of the Package. 3) RECEIVING YOUR RETURN a) If your return is Eligible we will issue full store credit once your Return has been fully processed. b) If your Return is denied you will receive an email stating why and will include further instructions. c) Articles of clothing returned to us that has a foreign odor will be rejected, it will be up to the customer to pay the postage to have their article(s) of clothing returned. No Exceptions. 4) CANCELLATIONS a) To avoid any Fees, All Cancellations must be done within 24hrs of Ordering. Cancellations placed after 24hrs is no longer eligible for a Refund, instead Store Credit will be issued minus a 15% Restocking Fee. Shipping Costs are non-refundable for cancellations after 24hrs. 5) DISCOUNTS a) We are unable to apply discounts after purchases have been made. however Tetramode reserves the right at their discretion to apply the discount code in the form of store credit under special circumstances. b) Discounts are non-transferable. c) Discount codes cannot be combined 6) DEFECTIVE ITEMS a) Refunds or Replacements are issued at no cost to the customer if you receive any item(s) that is defective or is received in error. 7) OTHER RIGHTS & WARRANTIES a) We are not responsible for Wrong Addresses being given at time of the Order. Orders that are returned to us due to wrong addresses being submitted at the time of the order will be charged a $35 Return Service Fee and the customer will be responsible for paying the return shipping costs. No Exceptions. b) Refunds are subject to a Non-Refundable 15% Restocking Fee of Retail Value. c) Refunds are issued on the last calendar day of the month the return was received. d) Refunds must be post-marked within 7 Days of the Approval Authorization. No Exceptions. Refunds post-marked after 7 Days of Approval Authorization will be issued Store Credit. e) We are not responsible for lost packages. f) For returns received Past 30 Days up to 45 days a 15% Fee is deducted from your issued Store Credit. Returns received after 45 days are not accepted. No Exceptions. g) Face Masks, Neck Gaiters, Underwear and Bikini Bottoms are not eligible for Store Credit or Refunds due to sanitation reasons h) If any terms outlined in this policy are absent Tetramode reserves the right to reject the Return. 8) CONCLUSION: By purchasing from Tetramode you are agreeing to these Terms of Service 9) INTELLECTUAL PROPERTY a) All art sold on Tetramode is the sole ownership of Samuel Farrand & Cate Farrand, at no point whatsoever shall the art printed on Tetramode's products be reproduced in any manner whatsoever b) Artwork reproduced without the written consent of Samuel Farrand & Cate Farrand will be punishable in a court of law and tried to the fullest extent for Copyright Infringement & Intellectual Property violations.