Return & Cancellation Policy

We take pride in what we sell and your satisfaction and feedback is very important to our evolution. We want your buying experience to be simple, if for any reason you are not 100% satisfied with your order we will gladly issue you a refund or exchange. Read below for details:

 

Elgibility

 

1. All items must be Unused/Unworn
2. All items must be In Original Packaging
3. All items must be Free of Foreign Smells
4. All items must be Free of Defects not caused by our error

 

Getting Started

 

1. Please make sure you have your Order # + email address used to place the order and visit the following link https://tetramode.myreturnscenter.com/

 

Shipping Your Return

 

1. Item must be received within 7 Days of Authorization
2. Customer Pays Shipping (Non-Refundable)
3. Be Sure to Write your RMA# On the Outside of the Package

 

Receiving Your Return

 

1. If your exchange is Eligible we will send re-order your replacement free of charge within 2 days of Receiving your Return
2. If your exchange is denied you will receive an email stating why and will include further instructions.

 

Cancellations


1. To avoid any Fees, All Cancellations must be done within 24hrs of Ordering. No Exceptions
 
2. Cancellations made after 24hr of Ordering will be subjected to a 15% Restocking Fee [Learn Why]

 

Defective Items

 

1. Refunds or Replacements are issued at no cost to the customer if you receive any item(s) that is defective or is received in error. 

 

Additional Info

 

1. We are not responsible for wrong address being supplied.
2. Refunds are subject to a Non-Refundable 15% Restocking Fee of Retail Value.
3. Refunds are issued on the last calendar day of the month the return was received.
4. We are not responsible for lost packages.
5. Exchanges of Value equaling $100+ will be subject to a 15% restocking fee

 

Disclaimer: Some of our asymmetrical patterns may have different placement then what is pictured. This is intentional and is what gives our clothing it's unique one of a kind appearance.