Help is on the Way!

First thing is confirm on your order confirmation that you gave us the correct address. You can Log In to your Account to see those details. If the address is correct please continue reading.

If you purchased Route shipping insurance your journey ends here just start your claim at: https://help.route.com/hc/en-us/articles/360020319513-How-to-file-a-claim and they will take care of the rest! Scroll to the bottom for a special inconvenience offer from us.

If you opted out of the shipping insurance there are still several steps you can take to recuperate your lost merchandise. Often times either the post office has it or it is at a neighbors house. If you checked those places and still can't find it you can fill out a form with the USPS at https://www.usps.com/help/missing-mail.htm or call them at: 1(800) 275-8777 we have had a really high success rate at recovering lost mail using the provided link.

Let us kindly remind you we are not responsible or liable for lost/stolen packages and we certainly don't want you to not have our awesome designs, if you have done all the above options and there is still no luck the next alternative we can offer you is to re-order your lost items at an exclusive pro-rated cost with no fees involved.

To re-order the lost items please contact us and we will send you an invoice. If you want to skip the previous steps and don't want to wait you can do that too!

Last but not least we are super bummed you even had to have this experience, while this is not our fault we still feel bad about it and understand you may not want to shop with us again. Before you make up your mind about us we did just want to extend our apologies to you and want to give you an exclusive offer for your troubles. We do hope to see you again!

Wishing you the best of vibes!
Sam